For all your heating, cooling and ventilation needs!

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Disclosures

Fees

Select fees and surcharges apply depending on service and are in addition to regular product or service pricing.


Starting a Burner Fee

A fee may be charged for customers who require their heating system to be re-started.


Fuel Check/Leak Test

A fee may be charged for customers who run out of fuel.


Evaluation Fee

This fee may be applied in order to inspect equipment issues in addition to the cost of regular maintenance and repair charges.


Tank Pumping

This is a charge that occurs when pumping out a tank that contains more than five percent of fuel or when returning propane tanks to the company's inventory. Customers are not charged this fee when there is less than five percent of fuel in a tank.



Terms & Conditions

If you have any questions pertaining to billing, credit or terms of service, please contact our head office at 315.768.1500 during regular business hours.


Customers wishing to terminate their account must do so in writing using one of the following methods:


First-class mail sent to:

Transcolux 24-Hour Heating & Cooling Service Corporation

587 Main Street, Suite 303

New York Mills, NY 13417


The effective date of cancellation will be the date of receipt of your correspondence. Your correspondence must include your account number and full billing address with phone number.


Email the request to:

[email protected]


The effective date of cancellation will be that date that the email was sent. Your email must include your account number and full billing address with phone number.


Fax the request to:

315.768.1505


The effective date of cancellation will be that date that the fax was sent. Your fax must include your account number and full billing address with phone number.


Telephone cancellation requests are not accepted and the account will not be considered terminated until a written request is received.



Invoices & Statements

Terms

Payments for deliveries, services and products are due within 30 days after the initial transaction date, unless otherwise specified in writing. Payment terms may be changed if your account becomes delinquent and must be communicated to you in writing.


Service Charge

A service charge will be applied in certain cases on the invoice amount not paid within terms. The service charge is calculated at a periodic rate of 1.5% per month or .05 daily and is applied to the past due balance. When a service charge is imposed, a minimum charge is $0.50.


Returned Checks

A $25.00 charge will be assessed for each returned check.


Summary of Rights in Case of Billing Errors or Questions Regarding Your Bill

If you wish to dispute a bill or if you require more information or documentation about a transaction on your bill, please contact us at our head office. We must hear from you no later than sixty (60) days after the first bill containing the disputed amount was sent to you.


You may telephone, fax or email us to resolve the dispute. However, doing so will not preserve your rights. Your letter of dispute must include your name, address, account number, and a description of the billing error.


Your correspondence will be acknowledged within thirty (30) days, unless we have corrected the error by then. Within ninety (90) days, we will either correct the error or explain why we believe the bill was correct.


After we receive your letter, you will not be reported as delinquent. We may continue to bill you for the amount in question, including service charges, and we can apply any unpaid amounts against your account. You are not required to pay any disputed amount while an investigation is underway, but you are still required to pay the portions of the bill that are not in dispute.


If we find that the mistake was ours, no service charges will be applied to you. If it is determined that there was no mistake made on our part, you may have to pay service charges, and you will be obligated to make immediate payment of the disputed amount within the original terms.


If you fail to pay the amount in dispute, we may report you as delinquent. If our explanation of the disputed amount does not satisfy you, you must inform us in writing within 14 days of our notification. If we report you to a collection agency, we will notify the agency that the amount is disputed and we will tell you the name of the agency.


Disputes about condition of goods and quality of services are not “billing errors”. Therefore, this dispute procedure does not apply.


We are committed to providing quality service and will make the best of efforts to settle all disputes and answer questions in a satisfactory way.


Thank you!