Make a Payment on Your Invoice!
Payments can be made using any of the following methods:
1) Pay the Service Technician by Credit Card:
You can pay the Service Technician right on the spot by credit card immediately following the service call. Each Service Technician is
equipped with a portable credit card processing unit to make paying fast and easy.
2) Call 315.768.1500:
Our regular office hours for payments are between 9:00 AM and 5:00 PM Mondays to Fridays.
Click the link below and it will take you to PayPal's secure payment portal.
4) By Mail:
Please send your payment to:
587 Main Street, Suite 303
New York Mills, NY 13417
Please have your invoice number or account number ready when submitting payment. Payment is required in full. Terms are standard Net 30.
You can use credit card, cash, bank-certified check or money-order for payments. If you have an account with us, you can also use a personal check.
Select fees and surcharges apply depending on service and are in addition to regular product or service pricing.
Starting a Burner Fee
A fee may be charged for customers who require their heating system to be re-started.
Fuel Check/Leak Test
A fee may be charged for customers who run out of fuel.
This fee may be applied in order to inspect equipment issues in addition to the cost of regular maintenance and repair charges.
This is a charge that occurs when pumping out a tank that contains more than five percent of fuel or when returning propane tanks to the company's inventory. Customers are not charged this fee when there is less than five percent of fuel in a tank.
Terms & Conditions
Customers wishing to terminate their account must do so in writing using one of the following methods:
First-class mail sent to:
Transcolux 24-Hour Heating & Cooling Service Corporation
587 Main Street, Suite 303
New York Mills, NY 13417
The effective date of cancellation will be the date of receipt of your correspondence. Your correspondence must include your account number and full billing address with phone number.
Email the request to:
The effective date of cancellation will be that date that the email was sent. Your email must include your account number and full billing address with phone number.
Fax the request to:
The effective date of cancellation will be that date that the fax was sent. Your fax must include your account number and full billing address with phone number.
Telephone cancellation requests are not accepted and the account will not be considered terminated until a written request is received.
Invoices & Statements
Payments for deliveries, services and products are due within 30 days after the initial transaction date, unless otherwise specified in writing. Payment terms may be changed if your account becomes delinquent and must be communicated to you in writing.
A service charge will be applied in certain cases on the invoice amount not paid within terms. The service charge is calculated at a periodic rate of 1.5% per month or .05 daily and is applied to the past due balance. When a service charge is imposed, a minimum charge is $0.50.
A $25.00 charge will be assessed for each returned check.
Summary of Rights in Case of Billing Errors or Questions Regarding Your Bill
If you wish to dispute a bill or if you require more information or documentation about a transaction on your bill, please contact us at our head office. We must hear from you no later than sixty (60) days after the first bill containing the disputed amount was sent to you.
You may telephone, fax or email us to resolve the dispute. However, doing so will not preserve your rights. Your letter of dispute must include your name, address, account number, and a description of the billing error.
Your correspondence will be acknowledged within thirty (30) days, unless we have corrected the error by then. Within ninety (90) days, we will either correct the error or explain why we believe the bill was correct.
After we receive your letter, you will not be reported as delinquent. We may continue to bill you for the amount in question, including service charges, and we can apply any unpaid amounts against your account. You are not required to pay any disputed amount while an investigation is underway, but you are still required to pay the portions of the bill that are not in dispute.
If we find that the mistake was ours, no service charges will be applied to you. If it is determined that there was no mistake made on our part, you may have to pay service charges, and you will be obligated to make immediate payment of the disputed amount within the original terms.
If you fail to pay the amount in dispute, we may report you as delinquent. If our explanation of the disputed amount does not satisfy you, you must inform us in writing within 14 days of our notification. If we report you to a collection agency, we will notify the agency that the amount is disputed and we will tell you the name of the agency.
Disputes about condition of goods and quality of services are not “billing errors”. Therefore, this dispute procedure does not apply.
We are committed to providing quality service and will make the best of efforts to settle all disputes and answer questions in a satisfactory way.